Frequently Asked Questions

Dog Boarding Requirements

At Camp Rockford, we strive to provide a safe and comfortable environment for all our furry guests. To ensure the well-being of every dog in our care, we have specific requirements for day camp and overnight boarding:

1. Temperament Assessment: Prior to joining our pack, we conduct a temperament assessment to ensure compatibility with our home setting and our resident dogs.

2. Suitability for Our Environment: Our home is designed to accommodate dogs who thrive in a structured and calm setting. Dogs that display excessive barking or maintain high energy levels may not be a suitable fit for our setting.

3. Safety Considerations: Dogs who exhibit unpredictable/destructive/aggressive behaviors, who bark for attention, or are high energy & cannot relax around other dogs are, unfortunately, not a fit in our home as they may pose a risk to themselves and others in our environment. For this reason, we prioritize the safety of all guests and household members.

While we understand that every dog is different, it's essential to maintain a harmonious atmosphere for all our guests. If you have concerns about your dog's suitability for day camp or overnight boarding at Camp Rockford, please don't hesitate to contact us. We're happy to discuss alternative options or provide recommendations for your pet's care.

DOG’S HEALTH:

Camp Rockford requires that all dog(s) are healthy and will at all times while attending Camp Rockford have current vaccinations for rabies, distemper/lepto combo, and Bordetella and will present a current negative fecal exam. All dogs must be flea/tick-free. Should a dog be observed to have fleas or ticks, a flea/tick bath treatment will be applied and charged to the owner at a rate of up to $80.00 depending on severity and size of dog. We also ask that all dogs arrive with adequately trimmed nails or note owner will be charged $15 to trim pet(s) nails upon arrival.

For the safety of all guests, we do not accept pets at Camp Rockford that are not spayed or neutered; that have separation anxiety, or resource guard toys/ humans. We are happy to accommodate these details in the pet’s home if interested in “In Your Home” care.

FOOD/MEDS:

When boarding overnight at Camp Rockford, it is the Owner’s responsibility to leave an adequate supply of food and medications for Owner’s dog(s) during the entire time Owner’s dog is cared for by Camp Rockford. Medication must be brought in their original pill bottle with the name of the medication listed, as well as the prescribed dosage. 

Need to update their information, https://camprockford.com/updatedinfo

CLOSING TIMES:

1. DAY CARE: Owner agrees that if Owner’s dog(s) is/are not picked up by closing time of 6:00 p.m. CST, then Owner hereby authorizes a $10 extended care fee or if after 9 PM overnight boarding appropriate for dog(s) and to pay Camp Rockford for applicable overnight boarding charge plus any charge for required food. 

2. BOARDING: Owner agrees that if Owner’s dog(s) is/are not picked up by closing time of 9:00 p.m. CST if after 9 PM overnight boarding is appropriate for dog(s) and to pay Camp Rockford for applicable overnight boarding charge and pick up at the start of the next business day by 9 AM

3. OVERNIGHT CARE LAST DAY FEE SCHEDULE:

   1. Care Ending by 9 AM = No Additional Charge

   2. Care Ending before 3 PM = Half Day Fee

   3. Care Ending after 3 PM = Full Day Fee

PERSONAL PROPERTY: 

We ask that only you bring only your pet’s food, medications, and appropriate leash, and collar/harness (with tags) be brought for overnight care at Camp Rockford. We do not use aversive tools such as prong collars, e-collars, or choke chains, nor retractable leashes.

If Owner requires other items to stay with their pet, Camp Rockford shall not be responsible or liable for any lost or damaged personal property belonging either to Owner or Owner’s pet.

ILLNESS/SENIOR/WEAKENED IMMUNE SYSTEM DOGS:

In the event, Owner’s dog becomes sick, injured, or passes on while in our care, our policy is to transport Owner’s dog to Owner’s vet (within 15 miles) where he/she will be held until Owner can be reached by the Vet for further instructions. If Owner’s vet is closed or outside of our transport distance, then we will transport to nearest 24-hour facility.

VET VISIT CHARGE will apply based on time/distance, at a minimum of $15 transportation fee, and could include $25 per hour spent at vet.

CLEANING FEES: $25 per occurrence for incidents inside our home including but not limited to incontinence of urination or defecation, vomit, etc. 

PAYMENTS:

Are due and payable at the end of each visit; before picking up your pet(s). If staying at Camp Rockford that means by pick up, or if in your home care, by 5 PM the final night of care.

Payment may be made in American currency, check, Zelle, or Venmo.  Additional fees 2.9% + 30¢ for all payments via credit card. 

CANCELLATION / NO-SHOW POLICY:

Overnight Boarding cancellations must be done at least one week prior to reservation date. If cancellation notice is less than 48 hours an amount for a two-night stay will be invoiced for reservations of 3 days or more; or the amount of a one-night stay for reservations less than 3 days. Day Camp cancellations must be done 48 hours in advance. 

Changes during a stay will be charged the complete amount of the original booking. 

Failure to pay at cancellation will be added to your next Day Camp or Boarding booking.

A cancellation is any change from the original booking which includes but is not limited to, changes during the stay.